We take pride in doing whatever it takes to make sure you are satisfied with your purchase. If you are not satisfied with one of our products, please contact us at firstname.lastname@example.org and we will do our best to resolve any issues.
We accept returns on unused products for up to 30 days. Only regularly priced items may be refunded, unfortunately, sale items cannot be refunded. To be eligible for a return, your item must be unused, unopened, and in the original packaging. We cannot offer a refund or exchange if it has been 30 days since purchase or if the item has been opened and used. To initiate a return, please send an email with your name, order #, item to return and reason for return/exchange to email@example.com. We will get back to you with return instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will be applied to your credit card or original method of payment. It typically takes 7 days for your issuing bank to process the refund.
Late or Missing Refunds:
If you haven’t received a refund yet please don’t panic and follow these steps
- First check your account.
- Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be updated about your return.
Where to Send Returns:
Send us an email with the information stated above, and we will send you return instructions.
Return Shipping Costs:
In most cases, you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Please do not send your purchase back to the manufacturer.